感动服务在儿科门诊护理中的应用效果观察

目的:研究分析感动服务在儿科门诊中的作用。方法:通过随机抽样的方法选取2017年3月-2017年6月,在我院儿科门诊进行治疗的患者家属共300名作为观察组,选取2016年6月-2016年12月,在我院而客们很进行治疗的患者家属共300名作为对照组,统计分析两组患者家属对护理的满意程度,以及护患纠纷发生率。结果:观察组对护理的满意程度为96.0%,护患纠纷发生率为6.0%,对照组对护理的满意程度80.33%,护患纠纷发生率为15.0%,通过对比实验数据,可见观察组患者家属对护理的满意率更高,护患纠纷发生率较低。数据之前见存在差异,且P<0.05,具有统计学意义。结论:在儿科门诊实施感动服务,可以有效的提高患者家属对护理的满意程度,降低护患纠纷的发生率。

Objective:To study and analyze the role of touch service in outpatient department of Pediatrics.Methods:a total of 300 patients’families who were treated in outpatient department of Pediatrics in our hospital in June,March 2017,were selected as the observation group by random sampling,and 300 of the families of the patients who were treated in our hospital in December June 2016 were selected as the control group.The family members of the two groups were satisfied with the satisfaction of the nursing of the two groups of patients.Degree,and the incidence of nurse-patient disputes.Results:the satisfaction degree of nursing in the observation group was 96%,the incidence of nursing disputes was 6%,the satisfaction degree of the control group to nursing was 80.33%,the incidence of nursing disputes was 15%.By comparing the experimental data,it can be seen that the satisfaction rate of the families of the patients in the observation group was higher and the incidence of nursing disputes was low.Data were different before,and P<0.05 was statistically significant.Conclusion:the implementation of touch service in outpatient department of Pediatrics can effectively improve the satisfaction degree of patients’family members and reduce the incidence of nurse patient disputes.