QFD理论视域下的独立学院大学生满意度及其改进策略

Satisfaction Degree and Improvement Strategies of Independent College Students from the Perspective of QFD Theory

满意度是衡量高校教学质量的主要指标之一。运用质量功能展开(QFD)理论考察独立学院大学生的满意度,有利于深入了解学生的多样性需求,促进其教学质量的提高。以独立学院大学生需求展开表对独立学院大学生需求的重要度和满意度数据进行描述和绩差分析,运用QFD关系矩阵分析需求重要度和满意度的相互关系,能够得出独立学院大学生满意度的关键影响因素与改进要素。应从创新教育教学模式、优化专业课程体系、加强师资队伍建设和营造良好育人环境等方面改善当前独立学院大学生的满意度。

Satisfaction is one of the main indexes to measure the teaching quality of colleges.Using the theory of Quality Function Deployment(QFD)to investigate the degree of satisfaction of college students in independent colleges,is good for deeply understanding of students’diversified demands and promoting the improvement of teaching quality.Setting up the college students'demand table,constructs the QFD relationship matrix analysis model of the demand importance and satisfaction of college students,and studies the key influencing factors affecting the satisfaction of the students in the independent college.We should improve the innovating education,optimize the professional course system,strengthenthe construction of teachers and create a good education environment to increase independent college students’satisfaction.