互动公平为何能够影响对组织的公民行为:领导原型化和组织认同的作用

Why does interactional justice influence organizational citizenship behaviors directed at the organization: The roles of leader prototypicality and organizational identification

群体卷入模型强调组织认同对于组织公平作用过程的中介机制。然而该模型忽略了互动公平的效应。在互动公平领域,当前研究对于互动公平是否能够影响员工对组织的公民行为(OCBO)还存在争议。本研究以群体卷入模型为理论框架,探讨互动公平为何能够影响OCBO,研究关注领导原型化的调节效应和组织认同的中介效应。基于现场调查研究的结果表明:(1)领导原型化在互动公平和组织认同以及OCBO之间起着调节作用;(2)有中介的调节作用分析结果进一步说明领导原型化在互动公平和OCBO之间的调节效应会受到组织认同的中介。最后,文章讨论了研究的贡献和今后的研究方向。

The group engagement model(GEM)argues that organizational identification mediates the relationship between organizational justice and positive outcomes.However,this model has neglected the influence of interactional justice.Within the domain of interactional justice,there exists inconsistent findings about whether interactional justice affects organization-focused outcomes(e.g.organizational identification,organizational citizenship behaviors directed at the organization,OCBO).We tried to solve the above-mentioned problems,integrate interactional justice and GEM,and hypothesize that leader prototypicality would moderate the relationships between interactional justice and organization-focused outcomes(i.e.,organizational identification and OCBO).Further,the moderating effect of leader prototypicality on the relationship between interactional justice and OCBO would be mediated by organizational identification.We conducted a survey to test the proposed hypotheses.We collected data from 387 company employees.The results supported our hypotheses.After controlling the influences of procedural justice and distributive justice,we found that leader prototypicality moderated the effects of interactional justice on organization-focused outcomes(i.e.,organizational identification and OCBO).Moreover,organizational identification mediated the relationship between the interaction of interactional justice,leader prototypicality and OCBO.The conceptual contributions of our research have two folds.First,this study contributes to interactional justice researched by using leader prototypicality to explain inconsistent findings regarding the link between interactional justice and organization-focused outcomes.Second,this study contributes to GEM in terms of investigating the effect of interactional justice(after controlling for the effects of procedural justice and distributive justice)on OCBO through organizational identification and introducing leader prototypicality into this model.The findings of our research also have practical implications for management because interactional justice can benefit organizations.Interactional justice can have positive effect on employees’response to organizations under the condition in which the leader is seen as the representative of an organization.Interactional justice can make people see themselves from the perspective of an organization(i.e.,organizational identification),which in turn facilitates positive outcomes(i.e.,OCBO).