人性化服务在门诊护理中的效果分析

Analysis of the Effect of Humanized Service in Outpatient Care

目的探讨门诊护理中实施人性化服务的应用价值。方法抽取我院门诊部2015年6月—2017年6月收治的120例患者为研究对象,根据护理方式分为对照组和观察组。对照组采取常规护理,给予观察组患者人性化护理干预,比较两组护理效果。结果对照组护理满意度为80.0%,低于观察组的95.0%,P <0.05;观察组HAMA评分(13.9±1.8)分和HAMD评分(14.2±2.1)分低于对照组的HAMA评分(18.2±1.2)分和HAMD评分(19.6±1.5)分,P <0.05。结论在门诊护理中实施人性化护理措施既可提高护理满意度,又能缓解患者负面情绪,同时有利于改善生活质量。

Objective To exploretheapplication value of implementing humanized service in outpatient care.Methods A total of 120 patients admitted into our outpatient department from June 2015 to June 2017 were enrolled.They were divided into control group and observation group according to the nursing method.The control group received routine nursing,and the patients in the observation group were given humanized nursing intervention,and the nursing effects of the two groups were compared.Results The nursing satisfaction of the control group was 80.0%,which was significantly lower than that of the observation group(95.0%),P<0.05.The HAMA score(13.9±1.8)and the HAMD score(14.2±2.1)of the observation group were lower than those of the control group,which were(18.2±1.2)and(19.6±1.5)respectively,P<0.05.Conclusion The implementation of humanized nursing measures in outpatient care can not only improve the satisfaction of nursing,but also alleviate the negative emotions of patients,and at the same time help to improve the quality of life.