互动问答虚拟社区持续知识共享影响因素被引量：2

Influencing factors of continuous knowledge sharing in interactive Q&A virtual communities

下载PDF

导出

摘要文章从社会资本理论和期望确认理论出发,探究在互动问答虚拟社区中促进持续知识共享的因素。通过收集问卷的形式,利用结构方程建模对数据进行分析,发现认同是影响满意度的最大因素,满意度也显著影响持续知识共享行为。 Knowledge sharing is regarded as one of the important processes of knowledge management.After the rise of the Zhihu Website which leads to a trend of knowledge-paying,people seem more eager for the effectiveness of knowledge sharing.From the perspective of social capital theory and expectation confirmation theory,we have explored the factors that promote continuous knowledge sharing in the interactive question-and-answer virtual community.Through the form of questionnaire collection and analysis of data by using structural equation modeling,it is found that identity is the biggest factor affecting satisfaction degree,and satisfaction also significantly affects the continuous knowledge sharing behavior.

作者罗嘉颖胡家琦全玉娟胡雅琦杨女杰 Luo Jiaying;Hu Jiaqi;Quan Yuquan;Hu Yaqi;Yang Nvjie(School of Management,Wuhan University of Science and Technology,Wuhan Hubei,430081)

机构地区武汉科技大学管理学院

出处《电子测试》 2018年第20期118-119,139,共3页 Electronic Test

基金武汉科技大学2017-2018学年度大学生科技创新基金项目研究(17SHA 016)

关键词互动问答虚拟社区认同满意度持续知识共享 interactive question-and-answer virtual community identification satisfaction degree continuous knowledge sharing

分类号 TP393.4 [自动化与计算机技术—计算机应用技术]

引文网络
相关文献

参考文献1

1龚主杰,赵文军.虚拟社区知识共享持续行为的机理探讨——基于心理认知的视角[J].情报理论与实践,2013,36(6):27-31. 被引量：24

二级参考文献19

1OLIVER R L A cognitive model of the antecedents and conse-quences of satisfaction decisions [ J] . Journal of Marketing Re-search,1980,17(4):460469.
2http://baike. baidu. com/view/1587837. htm.
3ANDERSON E W,SULLIVAN M W. The antecedents and con-sequences of customer satisfaction for firms [ J]. MarketingScience,1993,12(2):125-143.
4HESKETT I L,JONES TO,et al. Putting the service-profit[J]. Harvard Business Review,1994(March):105.
5BHATTACHERJEE A. Understanding information systems con-tinuance:an expectation-confirmation model [ J] . Mis Quar-terly ,2001,25(September):351-370.
6LIN C S,WU S,TSAI R J. Integrating perceived playfulnessinto expectation-confirmation model for web portal context [ J].Information & Management,2005 ,42(5);683-693.
7ZEITHAML V 人 Consumer perceptions of price,quality,andvalue:a means-end model and synthesis of evidence [ J]. TheJournal of Marketing,1988,52(3);2-22.
8PATTERSSON P G,SPRENG R A. Modelling the relationshipbetween perceived value,satisfaction and repurchase intentionsin a business-to-business,services context:an empirical exam-ination [J]. International Journal of Service Industry Manage-ment,1997,B(5):414434.
9WU C,HSING S S. Less is more:how scarcity influences con-sumers 9 value perceptions and purchase intents through media-ting variables [ J]. Journal of American Academy of Business,2006,9(2):125-132.
10CHEN C F,CHEN F S. Experience quality,perceived value,satisfaction and behavioral intentions for heritage tourists [ J].Tourism Management. 2010,31(1):29-35.