国内高校移动图书馆功能设置与服务质量研究

Research on the Function Setting and Service Quality of Domestic University Mobile Libraries

对我国大陆地区和港澳台地区有代表性的高校移动图书馆的功能设置情况进行调研,根据功能性质,将高校移动图书馆的功能分为基础功能、核心功能和延伸功能,并从功能开发、服务交互、读者使用三个层面对移动图书馆各项功能及其服务质量进行评价,以此为基础提出移动图书馆功能设置和服务质量提升的相关建议,为高校移动图书馆的服务改进提供参考。

This paper has done a research on the function setting of university mobile libraries on behalf of universities in the mainland,Hong Kong,Macao,and Taiwan in our country.According to the nature of the functions,the university mobile library can be divided into basic functions,core functions and extended functions.From the aspects of function development,service interaction,and reader usage,this paper evaluates the functions and service quality of the mobile library,and puts forward the suggestions for mobile library function setting and service improvement,which can provide the important reference for the improvement of university mobile libraries.6 figs.4 tabs.18 refs.