国外图书馆游戏化服务研究述评

A Review of Foreign Research of the Library Game Service

随着图书馆服务的深入和创新,图书馆游戏化服务将成为图书馆服务延伸和深化的重要竞争手段,国外图书馆围绕游戏化服务形成了自身的服务特色和管理优势,总结国外图书馆游戏化服务研究,能够为当前国内图书馆游戏化服务研究和实践提供来自国际研究领域的经验和思考。通过系统梳理国外图书馆游戏化服务研究的内容、方法及结论,发现国外图书馆游戏化服务研究可划分为4个主题:图书馆游戏化服务的概念特征,图书馆游戏化服务的模型,图书馆游戏化服务与用户关系,图书馆游戏化服务推广。

With the further development and innovation of library service,library game service will gradually become an important means of competition to extend and deepen library services.Foreign libraries have formed their own service characteristics and advantages around the game service.This paper aims to summarize the research status of foreign library game service and provide experience and thinking of international researches for domestic research and practice.By systematic reviewing the contents,methods and conclusions of research achievements,the foreign study of the library game service can be classified into4themes:the theme concept and characteristics of library game service,model of library game service,the library game service and customer relationship,promotion of library game service.