团队冲突、团队沟通与团队绩效关系的实证研究

Empirical Research on Relationship of Team Conflict,Communication and Performance

文章基于微观调研数据,以团队沟通为中介变量,采用结构方程模型实证研究了团队冲突对团队绩效的影响,分析结果显示:任务冲突对团队绩效有正向影响,关系冲突对团队绩效有负向影响;团队沟通的三个维度沟通频率、反馈效果和学习程度在团队冲突对团队绩效的影响中起完全中介作用。基于以上研究结论,提出团队成员间频繁的沟通,积极的反馈,良好的学习状态有助于团队绩效的提升。

This paper based on microscopic survey data,using structural equation modeling and team communication as mediator variable,studies the team conflict’s influence on team performance.Result shows that:task conflict have significant positive effects on team performance,relationship conflict have significant positive effects on team performance,communication frequency,feedback and degree of learning have a significant mediating effects between team conflict and team performance.Then it put forward some suggestions on improving team performance from frequent team communication,positive feed back and good learning station.