共情能力的培养对改善肝胆外科护士职业倦怠及护患关系的效果评价

目的分析共情能力的培养对改善肝胆外科护士职业倦怠及护患关系的效果。方法选取2018年1月-8月20名医院肝胆外科护士作为观察对象,所有护士均进行共情能力培养,并采用共情量表以及职业倦怠调查表评价患者培训前后共情能力与职业倦怠的变化,同时比较培训前后患者满意度的变化。结果护理人员培训前后共情能力与职业倦怠感比较差异有统计学意义(P<0.05);培训后,患者对护理的满意度明显升高(P<0.05)。结论共情能力的培养能够有效降低肝胆外科护士的职业倦怠感,同时提高了护理质量,有助于提高患者的满意度。

Objective to analyze the effect of cultivating empathy ability on improving job burnout and relationship between nurse and patient in hepatobiliary surgery.Methods 20 nurses from the department of hepatobiliary surgery of the hospital from January to August,2018 were selected as objects of observation.All nurses were trained in empathy,and the changes of empathy ability and occupational burnout before and after the training were evaluated by the empathy scale and the burnout questionnaire,and the changes of patient satisfaction before and after the training were compared.Results there was statistically significant difference between empathy ability and job burnout before and after nursing staff training(P<0.05).After the training,patients'satisfaction with nursing significantly increased(P<0.05).Conclusion the cultivation of empathy ability can effectively reduce the job burnout of hepatobiliary surgery nurses,improve the quality of nursing care,and help to improve patients'satisfaction.