疗养体验需求调查研究与疗养院发展探讨

Investigation on the needs of nursing experience and the development of nursing homes

目的通过调查新时期疗养新群体的社会学特征,了解其在疗养服务、疗养所需硬件设备等各个方面的需求,为疗养院未来发展或改进提高提供有效依据。方法选取2016年7月至2017年8月在我疗养院接受疗养的320名疗养员进行问卷调查,问卷由调查人员自行设计,目的是了解疗养人员的疗养体验需求,调查方法为随机偶遇调查法。结果在我疗养院接受疗养的群体包括退休或在职工作人员,病种主要是肺癌或者胃癌术后患者。通过调查得知,在疗养服务方面,疗养员关注的几个问题依次是:环境优美、服务态度好、居住舒服、生活丰富、饮食、学习知识或技能、外出旅游、医疗水平高、安全保障措施、其他;在疗养所需的硬件设备方面,疗养员关注的问题依次是:湖面景观和绿化、房间设施、运动设施、吃饭环境、娱乐设施、其他。结论充分了解疗养员各方面需求,可为疗养院未来的工作发展提供重要的参考依据,改变疗养员对疗养的一些旧观念和错误认知,努力提高疗养员的疾病康复率,这是所有疗养院的共同目标。

Objective To investigate the sociological characteristics of new groups in the new era,we will understand the needs of various aspects such as nursing services and hardware equipment for recuperation,and provide an effective basis for the future development or improvement of nursing homes.Methods A total of320convalescents who were treated in our nursing home from July2016to August2017were selected for questionnaire survey.The questionnaire was designed by the investigators to understand the needs of the recuperation staff.The survey method was random encounter investigation.Results The groups receiving treatment in our nursing home included retired staff and working staff,who were mainly for lung cancer or postoperative patients with gastric cancer.According to the investigation,in the treatment service,the health care providers pay attention to several problems:beautiful environment,good service attitude,comfortable living,rich life,diet,learning knowledge or skills,traveling,high medical level,safety measures and others.In terms of the hardware equipment needed for recuperation,the problems that the convalescents pay attention to are lake landscape and greening,room facilities,sports facilities,eating environment,entertainment facilities and others.Conclusion A full understanding of various needs of the convalescents can provide an important reference for the future development of the nursing home.It can change the old concept and misunderstanding of the convalescents,and improve the recovery rate of the convalescents.This is the common goal for all nursing homes.