互联网时代客服人员招聘刍议

The Recruitment of Customer Service Personnel in The Internet Era

客服务人员必须具备良好的通用技能、专业知识、职业素养、道德素质,传统招聘客服人员往往存在信息发布范围受限、测试评价针对性不强、综合评估缺乏依据等弊端。互联网背景下招聘客服,可以充分利用技术手段提升招聘成功率,使信息发布便捷高效、面试环境友好便捷、测评方式多样灵活、评价结果多维呈现,最终精准实现人岗匹配。

Customer service staff must have good general skills,professional knowledge,professional accomplishment,moral quality.Traditional recruitment of customer service staff often have the drawbacks of limited scope of information dissemination,weak pertinence of test and evaluation,lack of basis for comprehensive evaluation.Recruitment customer service in the context of the Internet can make full use of technical means to enhance the success rate of recruitment,so that information dissemination is convenient and efficient,the interview environment is friendly and convenient,the evaluation methods are flexible,the evaluation results of multi-dimensional presentation,and ultimately accurately achieve job matching.