智能情境、学习敏锐度与智慧服务的影响机制研究——基于97名“双一流”高校图书馆员的实证分析

Effects of Intelligent Situation, Learning Acuity, and Smart Service: Empirical Analysis of 97 Librarians of “Double First-Rate” Universities

先进技术和智能情境的快速普及,给高校图书馆智慧服务的发展带来了新契机。然而,馆员是否具有强烈的服务创新意愿和高效的智慧服务行为,是影响其效果的关键问题。本文基于系统论思想和技术采纳模型(TAM),从学习敏锐度(内在动机)和智能情境(外部情境)构建影响高校馆员服务创新意愿和智慧服务行为的模型,并对智能情境、学习敏锐度和智慧服务的相关关系、作用路径和影响机制进行了探究。通过97名"双一流"高校图书馆员的实证分析,对研究假设和概念模型进行了验证。结果表明,学习敏锐度和智能情境是对馆员的服务创新意愿和智慧服务行为产生显著正向影响的关键因素;同时,馆员的服务创新意愿是智能情境、学习敏锐度与智慧服务重要的中间变量。最后,基于研究结果,对高校图书馆未来智慧服务的服务创新和管理提出了相应的建议和策略。

The rapid popularization of advanced information technology and intelligent situations has brought new opportunities for the development of smart services in university libraries.However,the willingness of librarians to innovate and provide efficient intelligent services is the key issue affecting the effectiveness of smart services.Based on systems theory and the technology adoption model(TAM),this paper constructs a model that considers librarians’willingness to innovate and smart service behavior,from the perspective of learning acuity(intrinsic motivation)and intelligence situation(exterior situation).This paper explores the relationship between the intelligence situation,learning acuity,and smart service,and as well as the path of action and the mechanism of influence.Then,through empirical analysis of 97 librarians of“double first-rate”universities,this paper verifies the research hypothesis and conceptual model.The results showed that the learning acuity and the intelligence situation are the key factors that have a significant positive impact on librarians'intelligent service behavior and willingness to innovate.The librarians'willingness to innovate in service is an important intermediate variable for intelligent situations,learning acuity,and smart services.Finally,based on the research results,this paper puts forward corresponding suggestions and strategies for service innovation and management of the university library’s smart service.