SHEL模式对门诊采血不良事件及患者满意度的影响

Effect of SHEL Mode on Outpatient Blood Collection Adverse Events and Patient Satisfaction

目的:探讨SHEL模式对门诊采血不良事件及患者满意度的影响。方法:选取我院2017年1-9月在本院进行采血的50例患者为对照组,另选取2017年10月至2018年6月在本院进行采血的50例患者为观察组。对照组实施常规采血流程,观察组实施SHEL模式。比较两组不良事件发生率及患者护理满意度。结果:对照组不良事件发生率12.00%(6/50)比观察组0.00%(0/50)差异有统计学意义(P<0.05);对照组护理总满意度85.00%(42/50)比观察组96.00%(48/50)低,差异有统计学意义(P<0.05)。结论:SHEL模式可有效降低门诊采血不良事件发生率,避免医患纠纷发生,提高患者护理满意度。

Objective:To investigate the effect of SHEL mode on adverse blood collection events and patient satisfaction in outpatients.Methods:Fifty patients who underwent blood collection in our hospital from January to September in 2017 were selected as the control group. Another 50 patients who underwent blood collection from October 2017 to June 2018 were observed. The control group was subjected to a routine blood collection procedure, and the observation group was subjected to the SHEL mode. The incidence of adverse events and patient care satisfaction were compared between the two groups.Results:The incidence of adverse events in the control group was 12.00%(6/50), which was statistically significant (0.05%)(P<0.05). The total satisfaction rate of the control group was 85.00%(42/50). The group was 96.00%(48/50), and the difference was statistically significant (P<0.05).Conclusion:The SHEL model can effectively reduce the incidence of adverse events in outpatients, avoid disputes between doctors and patients, and improve patient care satisfaction.