用新媒体完善医院患者满意度的思考

Thoughts on Perfecting Hospital Patient Satisfaction With New Media

目的探究利用新媒体完善医院患者满意度的效果。方法选择2017年1月—2018年9月来我院就诊的94例患者作为研究对象,将其随机分成对照组和研究组,每组47例,对照组采用常规方式引导患者行医就诊和护理,研究组采用新媒体方式引导患者行医就诊和护理,对比两组患者就医流程的便捷率、医患沟通的充分率及对行医护理工作的总满意率。结果研究组患者就医流程的便捷率(95.7%)、医患沟通的充分率(93.6%)、对行医护理工作的总满意率(95.7%)均高于对照组68.1%、63.8%、83.0%,两组对比差异具有统计学意义(P <0.05)。结论在医院中采用新媒体方式引导患者行医就诊和护理,不仅能有效提高患者就医流程的便捷率和医患沟通的充分率,同时,还能提高患者对医院整体工作的满意度。

Objective To explore the effect of using new media to improve patient satisfaction in hospital.Methods A total of 94 patients who came to our hospital from January 2017 to September 2018 were enrolled in the study.They were randomly divided into a control group and a study group,with 47 patients in each group.The control group was guided by routine methods.The patient practiced medical treatment and nursing.The study group used new media to guide patients to practice and care.The convenience rate of the two groups of patients,the adequacy ratio of doctors and patients,and the total satisfaction rate of medical care work were compared.Results The convenience rate of patients in the study group(95.7%),the sufficient rate of communication between doctors and patients(93.6%),and the total satisfaction rate of medical care work(95.7%)were significantly higher than those in the control group 68.1%,63.8%,83.0%,the two groups were statistically significant(P<0.05).Conclusion Using new media to guide patients to practice and care in hospitals can not only effectively improve the convenience of patients'medical treatment process and the sufficient rate of communication between doctors and patients,but also improve patients'satisfaction with the overall work of the hospital.