解决分析心内科体检护理服务中存在的问题

To Solve and Analyze the Problems Existing in the Medical Examination and Nursing Service of Cardiology Department

目的分析体检中心心内科护理服务中存在的相关问题及解决对策。方法将2017年4月—2018年4月我院心内科150例体检中心人员按体检时间分为对照组与观察组,观察组与对照组各75例。对照组给予临床常规护理服务,在体检后调查体检人员对护理服务的评价与提出问题,分析得出结论后对体检中心护理人员进行培训,观察组采用改进后护理服务,调查体检人员对护理人员服务的评价。结果观察组在专业素养、护理服务满意度、体检环境满意度的评价得分均高于对照组,差异具有统计学意义(t=11.399、26.219、38.903,P <0.05)。结论及时针对服务态度欠佳、专业知识不全面、缺乏对体检人员的指导等问题实行了相关改进措施后,可提高体检人员对护理服务的满意度。

Objective To analyze the problems and solutions of the nursing service in the department of cardiology of the physical examination center.Methods From April 2017 to April 2018,150 people in the physical examination center of Cardiology Department of our hospital were divided into control group and observation group according to the time of physical examination.The observation group and control group were 75 cases each.The control group was given clinical routine nursing service.After physical examination,the evaluation and questions of nursing service were investigated.After analysis and conclusion,the nursing staff in physical examination center were trained.Results The evaluation scores of the observation group were significantly higher than those of the control group in terms of professional quality,nursing service satisfaction and physical examination environment satisfaction,with statistically significant differences(t=11.399,26.219,38.903,P<0.05).Conclusion Timely implementation of relevant improvement measures for such problems as poor service attitude,incomplete professional knowledge and lack of guidance for medical personnel can improve the satisfaction of medical personnel on nursing services.