全球服务外包产业发展现状和趋势

Current Situation and Trend of Global Service Outsourcing Industry

服务外包是各国在互联网信息时代发展中参与经济全球化分工的重要方式,也是提升全球价值链地位的重要途径。互联网的广泛应用和新一代信息技术的快速发展,带动全球服务外包的市场需求快速增长,以及技术创新和服务模式创新,越来越多的发展中国家将发展服务外包作为参与全球价值链的重要战略,使得国际市场竞争日益激烈。本文在总结全球服务外包产业发展概况的基础上,进一步分析美国、欧洲和日本等主要发包市场的规模和行业特点,以及印度、马来西亚、爱尔兰、菲律宾、俄罗斯、越南、捷克、巴西、墨西哥等接包国的产业特点和发展优势,并对未来的发展趋势进行展望。

Service outsourcing is an important way for countries to participate in the economic globalized division in the development of the Internet information age,and also an important way to enhance the status of global value chain.The wide application of Internet and the rapid development of new generation information technology drive the market demand of global service outsourcing to grow rapidly,as well as the technological innovation and service mode innovation.More and more developing countries regard the development of service outsourcing as an important strategy to participate in global value chain,which makes the international market competition increasingly fierce.On the basis of summarizing the development of global service outsourcing industry,this paper further analyses the scale and industry characteristics of major outsourcing markets in the United States,Europe and Japan,as well as the industrial characteristics and development advantages of India,Malaysia,Ireland,Philippines,Russia,Vietnam,Czech Republic,Brazil,Mexico and other contracting countries,and overviews the future development trend.