医疗健康行业差错管理气氛对员工工作倦怠的影响机制研究

Research on the error management culture and employee job burnout:a multiple mediator model

基于自我决定理论和资源保存理论,探讨差错管理气氛对员工工作倦怠的影响机制,提出心理安全感和心理授权的多重中介模型。通过对269名员工两阶段调查结果的分析表明:差错管理气氛对员工工作倦怠具有显著的负向影响,心理授权在两者之间起中介作用,心理安全感和心理授权的多重中介模型获得了观察数据的支持。目前学术界对差错管理气氛的负面影响及其作用机制的研究相对缺乏,对医疗健康行业群体的界定视野较窄。本文推进了差错管理气氛的结果研究,并揭示了差错管理气氛与工作倦怠之间的黑箱,对理论研究与管理实践均具有启发意义。

This study uses questionnaire method,makes a research on 269 employees working in Chinese enterprises and we found that:firstly,error management culture can significantly predict job burnout;secondly,psychological empowerment has an intermediary effect on the relation between error management culture and job burnout,but doesn’t have an intermediary effect on the relation between psychological security and job burnout;thirdly,psychological security plays an intermediary role on the relation between error management culture and job burnout,but plays an intermediary role between error management culture and psychological empowerment;fourthly,psychological security has an intermediary effect on the relation of error management culture and job burnout through psychological empowerment;fifthly,optimism does not have a moderation effect on error management culture and job burnout through psychological security and psychological empowerment.And finally,according to the above conclusions,the writer make some suggests for enterprises to reduce job burnout.