信息环境下电力企业的客户服务质量提升

Improvement of Customer Service Quality in Electric Power Enterprises Under Information Environment

在电力企业中提高客服的服务质量是该企业有序、有效运营的核心途径,较高质量的客户服务必将为电力企业争取到更多的客户。为在电力企业中实现经济效益的最大化,在竞争日益激烈的市场环境中占据一席之地,电力企业应该不断提高客户服务质量。

Improving customer service quality in electric power enterprises is the core way of orderly and effective operation. The higher quality customer service will win more customers for the power enterprise. In order to maximize the economic benefits in power enterprises and occupy a place in the increasingly competitive market environment, power enterprises should continuously improve customer service quality.