机器人表现力与主动性在交互中对用户的感知影响

Impact of performance and initiative of robot on customer perception during interaction

探讨人与"智能"机器人系统进行交互过程中机器人行为方式对人类主观感知的影响。通过利用自动化抽屉的2个自变量:"表现力"与"主动性",研究20位测试对象与一组自动化抽屉进行交互并合作完成装配任务的过程。结果表明,有"表现力"的自动化设备能展现出机器的参与感,使用户表达出对交互感兴趣;而机器人的"主动性"可能会对用户的地位感知产生下降的负面影响,相应的机器人的"表现力"却对此没有太大的影响。在设计与人类协作的具有一定社交功能的机器人时,应该建立注重机器人的"表现力"、警惕"主动性"的设计原则。

The main idea in the article focuses on the influence of robot behavior on human subjective perception during the interaction between human and smart robot systems. Two independent variables of “performance” and “initiative” from the automated drawer are used to study the process of interaction between 20 test objects and a set of automated drawer, and collaboration on assembly task. The results demenstrate that the “expressive” automatic equipment can show the sense of participation of the machine and the user expresses interest in the interaction. Furthermore, the “initiative” of the robot may have a negative impact on the user s status perception, correspondingly and have little impact on the “expression” of the robots. It is considered that in the design of certain social function robot collaborating with human, great importance should be attached to the robotic “expression”and the application of robotic “expression” should be cautiously exercised.