信息化助力提高门诊服务质量与改善就诊体验

Improving outpatient quality and patient visiting experiences by informatization

近年来,首都医科大学宣武医院通过信息化建设,在规范实名制管理、精细化管理号源、实行电子病历、推进安全用药、合理检验检查和医疗质量监管方面不断探索,提高门诊服务质量。同时,突破传统服务模式,为患者提供自助服务、电子地图导航服务、分时段就诊、报到排队系统及二次分诊系统、温馨提示推送服务,改善就诊体验。结果显示,信息化建设助力门诊医疗质量的监管和改进,门诊患者满意度不断提升。

In recent years, Xuanwu Hospital of the Capital Medical University has been continuously exploring regulating the management of the real name system, fine-tuning the management of registration sources, implementing electronic medical records, promoting safe medication, reasonable laboratory examination and inspection, and supervision of medical quality through the construction of information technology, and improving the quality of outpatient service. Patients can choose the service of self-service, electronic map navigation services, time division visits, registration queuing system and secondary diagnosis system, and warm reminder push service to improve the feeling of consultation. It shows that informatization can help promoting outpatient medical quality and improving patient satisfaction.