基于“互联网+流通”的物流业服务能力标准体系研究

Research on Logistics Industry Service Capability Standard System Based on “Internet+Circulation”

随着"互联网+流通"行动计划的实施,对物流业的转型和改革带来了新动力,特别是对服务能力提出了新要求。在分析"互联网+流通"对物流企业影响和服务能力提升基础上,利用模糊综合评分法,构建了物流服务能力标准体系和评价模型,提出了物流业服务能力提升的主要对策,以及对物流企业服务能力评价的建议。

With the implementation of the" internet +circulation"action plan, it has brought new impetus to the transformation and reform of the logistics industry, especially the new requirements for service capabilities. On the basis of analyzing the influence of" internet +circulation" on logistics enterprises and service capacity improvement, the fuzzy comprehensive scoring method is used to construct the logistics service capability standard system and evaluation model, and the main countermeasures for the improvement of logistics service capacity are put forward, as well as the recommendations for the evaluation of logistics enterprise service capabilities.