互联网时代电商客服岗位需掌握核心技能研究——以嘉兴麦萌信息科技有限公司为例

E-commerce customer service positions in the Internet era need to master core skills research—— taking Jiaxing Maimeng Information Technology Co., Ltd. as an example

随着电子商务的发展,网店经营日益火爆,客服已经成为电商企业必不可少的岗位之一。高校应顺应时代的潮流,培养出满足电商企业需要的客服人员以及培养电商行业相关的人才;电商企业也要找到合适的方法与途径去提高客服工作人员的核心技术水平。以嘉兴麦萌信息科技有限公司客服人员的实际工作、培养方式、内部管理制度等为例,阐述合格的电商客服应掌握的核心技能。

With the development of e-commerce,online store operation has become increasingly popular,and customer service has become one of the indispensable positions for e-commerce companies.Colleges and universities should conform to the trend of the times,cultivate customer service personnel who meet the needs of e-commerce enterprises and cultivate talents related to the e-commerce industry;e-commerce companies should also find suitable methods and ways to improve the core technical level of customer service staff.Take the actual work,training methods and internal management system of Jiaxing Maimeng Information Technology Co.,Ltd.as an example to illustrate the core skills that qualified e-commerce customer service should master.