基于实习调查的前厅服务与管理课程教学探析

Analysis on the Course of Front Office Services and Management Based on Practice Investigation

前厅服务与管理是酒店管理专业的核心课程,通过对酒店管理专业实习生进行问卷调查,得到有关酒店前厅部和前厅服务与管理课程的相关数据信息,据此找出当前学生在前厅服务与管理课程学习过程中的不足之处,进而讨论该课程教学值得注意和改善的方面,以期进一步提高课程课堂教学质量和效果。

The Front Office Services and Management is the core course of the hotel management.Based on the questionnaire survey of trainees majored in hotel management,the paper points out the problems existing in the learning process of the course and puts forward some countermeasures to improve the teaching quality and effect.