基于人工智能的广州市政府智能服务机器人云平台设计及应用

Design and Application of Guangzhou Government Intelligent Service Robot Cloud Platform Based on Artificial Intelligence

近年来随着国家行政体制改革的深入,对政务服务的标准和效率要求越来越高,人工智能机器人可以很好地满足海量数据的处理和及时响应。但是政府各个单位分别面对公众的办事和查询,压力大并资源得不到整合。本文在对广州市的业务需求进行充分分析的基础上,创新性地将人工智能技术和云计算平台有机结合起来,构建全市统一的人工智能服务机器人云平台,介绍了平台的总体结构设计、关键技术、应用系统设计和软件开发建设等方面的内容,并结合实际应用情况对下一步平台建设进行了展望。

In recent years,with the deepening of the national administrative system reform,the standards and efficiency requirements for government services are becoming higher,and the artificial intelligence robot can well meet the processing and timely response of massive data.However,various government agencies are under great pressure and resources cannot be integrated when facing the public.Based on the needs of Guangzhou’s public services and administration,combining innovation in the artificial intelligence technology and cloud computing platform,to build the city's unified platform for the cloud service robot of artificial intelligence is a whole new innovative attempt.This paper introduces the general structure of the platform design and software design,key technologies,application system development and construction of the contents,as well as combining with the actual application situation for the next step of platform construction was discussed.