公共服务满意度及其影响因素研究——基于CGSS2005与CGSS2015的数据分析

Study on Satisfaction of Public Services and its Influence Factors:Based on Data of CGSS 2005 and CGSS 2015

基于2005年和2015年中国综合社会调查数据,探究十年前后城乡居民公共服务满意度的变化及其影响因素。研究发现,城乡居民的公共服务满意度总体有所提升,农村居民的满意度略高于城市居民;医疗、教育、环保服务、公平执法、秉公办事、维护社会公平的满意度有所提升,但对打击犯罪的满意度有所下降。公共服务的充足度、均衡度、便利度、普惠度对城乡居民的公共服务满意度有显著影响,呈正相关关系。为提高民众对政府公共服务的满意度,建议提升我国经济增长的质量和水平、加大民生项目的财政投入和转移支付力度、优化政府职能配置及工作流程、严格政府绩效管理。

Based on the data of Chinese General Social Survey(CGSS)2005 and CGSS 2015,the paper explores the changes and influencing factors of public service satisfaction of urban and rural residents around the decade.It is found that the public service satisfaction of urban and rural residents is generally improved,and the satisfaction of rural residents is slightly higher than that of urban residents.The satisfaction of medical care,education,environmental protection services,fair law enforcement,impartiality,and social fairness has improved.Satisfaction with combating crime has declined.Public service adequacy,balance,convenience,and inclusiveness have a significant impact on public service satisfaction and are positively correlated.The quality and level of public services provided by the government has increased over the past decade,but there is still a certain gap with the expectations of residents.It is recommended to increase the financial input and transfer payment of the people’s livelihood projects,optimize the allocation of government functions and work processes,and strictly manage performance.