薪酬差距对酒店基层员工职业倦怠影响

Research on the Influencing Mechanism of Pay Dispersion on Job Burnout of the Grassroots Stuffs in Hotels

本文尝试探讨薪酬差距对员工职业倦怠的作用,引入内外控倾向、表层相似性、薪酬水平做调节变量,基于主观情感评价与客观薪资配对数据做跨层次分析。研究证实,薪酬差距与员工职业倦怠关系不显著,而仅在员工具有外控倾向,表层相似性较高以及酒店薪酬水平较低时该效应才显著。该结论有助于厘清薪酬差距对酒店员工职业倦怠的作用机理,为酒店实现经济效率与员工工作积极性提高的双赢局面提供理论依据和实证支持。

This study collected objective compensation data and surveyed 247 employees in 8 five-star hotel to test the theoretical assumptions by using multilevel analysis.According to analysis results,the main conclusions of the study were as the following:Without the influences of moderator,pay dispersion and employees'job burnout were two independent constructs and they were not significantly positive relationship.Instead,this positive relationship only existed in the employees with external control tendency,higher degree perceived similarity between employees and lower extents of pay levels.Based on the empirical study results which have a very important meaning for organization’s operating and provided a new perspective for management theory and hotels’practices in Chinese business context,we also provided some suggestions for hotel managers to develop a scientific pay allocation policy to promote the efficiency of pay dispersion and restrict the job burnout of hotel employees.