优化分诊流程在非创伤性胸痛患者预检分诊中的应用

Effect of optimized triage process in pre-examination and triage for patients with non-traumatic chest pain

目的探讨优化分诊流程在非创伤性胸痛患者预检分诊中的应用效果。方法选取急诊科2017年1月—12月非创伤性胸痛患者102例,按就诊先后顺序将其随机分为对照组和观察组,各51例。对照组采用传统预检分诊法,观察组采取优化分诊流程。结果与对照组比较,观察组的候诊时间更短,分诊准确率、应急处理率和患者满意度等更高(P <0. 05或P <0. 01)。结论优化急诊分诊流程可明显缩短非创伤性胸痛患者的候诊及救治时间,从而提高患者满意度和护理质量。

Objective To explore the effect of optimized triage process in pre-examination and triage for patients with non-traumatic chest pain.Methods Totally 102 patients with with non-traumatic chest pain in emergency department from January to December 2017 were selected and randomly divided into control group(n=51)and observation group(n=51)according to visit sequence.Patients in control group received conventional pre-examination and triage process,while those in observation group received optimized pre-examination and triage process.Results A shorter queuing time,and higher triage accuracy rate,emergency processing rate and patients’satisfaction degree were showed in observation group than control group(P<0.05 or P<0.01).Conclusion Optimization of triage process for emergency department can shortens queuing time and treatment time,and improve patients’satisfaction degree and nursing quality for patients with non-traumatic chest pain.