基于因子分析法综合评价异地就医患者满意度

Based on factor analysis method comprehensive evaluation on satisfaction of patients with hospitalization in other places

目的用因子分析法综合评价异地就医患者满意度,并根据各级指标的权重系数找到改进医院服务质量的切入点。方法调查南昌市某三甲医院异地就医患者(包括住院患者和门诊患者),用因子分析的成分得分系数计算异地就医患者满意度各级指标的权重,综合评价异地就医患者总体满意度。结果调查459名异地就医患者,二级指标中权重系数最高的是医院的医疗技术水平(0.241),最低的是医院整体就医环境(0.145),综合评价异地就医患者总体满意度得分6.326。结论异地就医患者所关注的重点首先是医院的医疗技术水平,医疗技术创新与提高仍是医院核心竞争力所在。

Objective To comprehensively evaluate the satisfaction of the patients with hospitalization in other places by using the factor analysis method and to find the entry point to improve the quality of hospital service according to the weight coefficient of all levels of indexes. Methods The patients with seeing a doctor in other places in a class 3A hospital of Nanchang City were investigated,including the outpatients and inpatient.The weight of the indicators at various levels was calculated by using the component scoring coefficient with the factor analysis and then the total satisfaction of the patients with hospitalization in other places was comprehensively evaluated. Results A total of 459 patients with hospitalization in other places were surveyed.In the secondary index weight coefficient,the highest was the hospital medical technology level ( 0.241 ),the lowest was the hospital overall environment (0.145),the total satisfaction of the patients with hospitalization in other places by comprehensively evaluation was 6.326 points. Conclusion The patients with hospitalization in other places focus on the medical technology level of the hospital,and the innovation and increase of medical technology is still the core competence of the hospital.