8S管理在心内科护理管理中的应用及效果评价

Evalution of the application 8s management method application effect in clinical nursing management

目的探讨8S管理模式在心内科护理管理中的应用效果。方法将8S管理模式应用在心内科病房,应用前后比较优质护理服务质量得分和住院患者满意度得分。结果应用后8S管理后心内科病房的护理服务质量水平得分(91. 66±4. 72),高于应用前得分(79. 31±5. 74)(t=13. 89,P <0. 05);应用后患者对护理工作的满意水平(0. 91±0. 32)显著高于应用前(0. 75±0. 41)(t=3. 79,P <0. 05)。结论心内科病房实施8S管理模式可以提高病房优质护理服务质量和患者满意度。

Objective To analyze the application effect 8s management method in clinical nursing management. Methods 8s management method was implemented in cardiology department.The score of nursing service quality and satisfaction of patients were compared and analyzed before and after the 8s management implemented. Results The score of nursing service quality after the 8s management implemention (91.66±4.72) was higher than before the usage of the method (79.31±5.74),and the score of satisfaction of patients after the 8s management implemention (0.75±0.41) was higher than before the usage of the method (0.91±0.32). Conclusion The application of 8s management in method clinical nursing management can improve the nursing service quality and nursing satisfaction of patients.