品管圈活动对住院患者呼叫器响铃次数及满意度的影响

Influence of quality control circle activity on the times of the calling device rang and satisfaction of inpatients

目的探讨品管圈活动对住院患者输液时呼叫器响铃次数及满意度的影响。方法比较开展品管圈活动前、后呼叫器响铃次数和患者满意度。结果开展品管圈活动后,患者输液时呼叫器的响铃次数由116次/d减少到55次/d;患者满意度从90.0%提高到98.0%。结论品管圈活动的开展减少了住院患者输液时呼叫器的响铃次数,提高了患者的满意度,值得大力推广。

Objective To explore the influence of quality control circle activity on the times of the calling device rang during infusion and inpatients’ satisfaction. Methods The times of the calling device rang and patients’ satisfaction before and after the development of quality control circle activity were compared. Results After carrying out quality control circle activity,the times of the calling device rang decreased from 116 times per day to 55 times per day;patients’ satisfaction increased from90.0% to 98.0%. Conclusion The development of quality control circle activity decreases the times of the calling device rang during infusion of inpatients, and improves the patients’ satisfaction, which is worthy of vigorous promotion.