六西格玛管理对神经外科老年住院患者肺部感染及负性情绪的影响

Effects of Six Sigma Management on Pulmonary Infection and Negative Emotions in Neurosurgical Older Inpatients

目的探讨六西格玛管理应用于神经外科老年住院患者中对肺部感染及负性情绪的影响。方法选取2016年3月~2017年3月我院神经外科收治行六西格玛管理的老年住院患者54例作为观察组,选取2015年2月~2016年2月我院神经外科收治行传统管理的老年住院患者54例作为对照组,对比两组肺部感染、负性情绪、服务质量等指标。结果观察组肺部感染率、总并发症发生率均低于对照组,差异有统计学意义(P<0.05);观察组管理后汉密尔顿焦虑量表(HAMA)、汉密尔顿抑郁量表(HAMD)评分均低于对照组,差异显著,有统计学意义(P<0.001);观察组操作实施、无菌意识、宣教与沟通、服务态度评分均高于对照组,差异显著,有统计学意义(P<0.001)。结论六西格玛管理应用于神经外科老年住院患者中效果显著,可有效预防肺部感染,缓解负性情绪,提高服务质量。

Objective To explore the effects of Six Sigma management on pulmonary infection cind negative emotion in neurosurgical older patients.Methods 54 older patients receiving Six Sigma Management in department of neurosurgery between February 2015 cind February 2016 were selected as the control group.54 older ptitienls receiving traditional management between March 2016 ci nd March 2017 were selected as the observation group.The occurrence of lung infection and negative emotions and qualilv of sen ice were compared between the two groups.Results The incidences of pulmonary infect io n and oxerall complication in the observation group were lower than those in the control group (P<0.05).The scores of HAMA and HAMD in the obsen ation group were lower than those in the control group (P<0.001 ).The scores of operation, asepsis concept, coininunication and service attitude in the obsenation group were significantly higher than those in the control group ( P<0.001 ).Conclusion Six sigma management can effectively prevent pulmonan infection , relieve negative emotions of neurosurgical older patients cind improve the quality of service.