组织公民行为、二元管控系统与企业绩效间关系的概念模型

Conceptual Model of the Relationship among Organizational Citizenship Behavior,Dual Management Control System and Enterprise Performance

组织公民行为通过对组织空隙的"填充"可以有效提高企业绩效,但"填充"过程会受到组织内二元管控系统这一情境因素的影响。文章构建了一个概念模型,强调组织公民行为应与二元管控系统相协同,进而将其作用集聚和放大,最终传导为对企业绩效的良性推动力。

Organizational citizenship behavior can effectively improve corporate performance by filling organizational gaps,but the filling process will be affected by the situational factor of dual management control system within the organization. In this paper, a conceptual model is constructed which emphasizes that organizational citizenship behavior should be coordinated with dual management control system,and then agglomerates and amplifies its role,ultimately transforms it into a positive driving force for corporate performance.