基于用户感知价值的医疗信息服务评价体系构建

The Construction of Digital Medical Information Service Evaluation System Based on User Perceived Value

【目的】以用户感知价值视角,构建一套集"用户、信息技术、医院服务人员"于一体的交互影响式医疗信息服务评价体系。【方法】提出基于主成分分析法统计指标成分占比和实现指标筛选,灰色聚类方法确定指标关联矩阵和临界值且实现指标优化,组合方法的搭建可测评医疗信息服务评价体系质量。【结果】评价指标体系共有9类58项指标为,且服务价值维度权重比例最大为0.2059,风险成本维度权重比例最小为0.0405。【局限】量表问卷数据样本范围较小,指标分值由少数专家打分确定,具有一定程度上的主观性。【结论】贯穿"用户、信息技术、医护人员"三元一体的评价体系能够在理论上为医院医疗信息服务建设、规划与管理提供决策依据,在实践应用上提高医院医疗信息服务的水平和用户的体验满意度。

[Objective] This paper constructs an interactive impact assessment system for medical information services that integrates users,information technology and hospital staff,from the perspective of user perceived value.[Methods] The proportion of statistical indicators and the screening of indicators are proposed based on principal component analysis,the Grey clustering method determines the index correlation matrix and the critical value in order to achieving the index optimization.Establishment of combination method can evaluate the quality of medical information service evaluation system.[Results] The evaluation index system includes 58 indicators and can be divided into 9 categories.The maximum weight proportion of service value dimension is 0.2059,and the minimum weight proportion of risk cost dimension is0.0405.[Limitations] The scale of the questionnaire data is small.The index scores are determined by a few experts and have a certain degree of subjectivity.[Conclusions] The proposed evaluation system can theoretically provide decision-making basis for hospital medical information service construction,planning and management,and improve the level of hospital medical information service and user’s experience satisfaction degree in practical application.