基于灰色层次分析法的地铁换乘站服务水平研究

The Service Level of Subway Transfer Stations Based on Grey-AHP

地铁换乘站是地铁线网中的重要节点,换乘站的客运服务水平将直接影响到整个线网的效率.本文以"乘客满意"为出发点并考虑行车组织方面的相关因素建立了服务水平评价指标体系,并构建灰色层次分析法模型对服务水平进行评估,最后通过实例验证了该方法的可行性和实用性.

Transfer stations are important links in the subway network, and their service directly affects the whole efficiency. This paper takes passenger satisfaction as the starting point and considers the relevant factors of driving organization, establishes an evaluation index system of service level, constructs a grey analytic hierarchy process model to evaluate the service, and finally verifies the feasibility and practicability of this method through examples.