基于微信公众平台开展药学服务

Experience of Pharmaceutical Care Based on Wechat Platform

目的介绍基于微信公众平台开展药学服务的体会。方法通过注册"上海九院药师"微信公众平台、组建微信公众号维护团队、设计相关模块开展药学服务。"上海九院药师"微信公众平台由菜单模块、药学资讯模块和用药咨询模块组成。菜单模块中的菜单包含栏目简介、慢病管理和药学培训,采用不定期推送内容的模式;药学资讯模块采用定期推送模式,内容主要是以科普宣教为主题的原创文章;用药咨询模块采用实时在线模式。结果 "上海九院药师"微信公众平台运行的3个月期间,原创科普文章累计转发904次;累计咨询109人,354次。咨询者提出的用药咨询问题涉及合理用药的各个方面,如药物选用、用法用量、药物不良反应、药物的联合使用等,对这些问题的回复得到了咨询者肯定和赞赏。结论药师依托微信工作平台开展药学服务有助于充分发挥药师在合理用药方面的重要作用,进一步提高药学服务水平,亦有助于更好地树立药师专业形象。

Objective To introduce the experience of pharmaceutical care based on Wechat platform. Methods To provide pharmaceutical care by “Pharmacists in Shanghai Ninth Hospital” Wechat platform,a platform maintenance team were formed. The “Pharmacists in Shanghai Ninth Hospital” Wechat platform contained three modules which were menu, pharmaceutical information and pharmaceutical consultation. The menu module contained three parts: program information,chronic disease management and training for pharmacist. The content of the menu module updated irregularly. However, the pharmaceutical information module updated regularly which contains original articles about popular science. The pharmaceutical consultation was running in a real-time online mode. Results The original articles had been forwarded 904 times since the platform launched three months ago. The platform had received and 354 consultations from 109 counselees which involve all aspects of rational use of drugs, such as drug selection, usage and dosage of drug, ADR and drug combination. The counselees are very satisfied with our replies. Conclusion The pharmaceutical service on Wechat platform contributes to upgrade the professional image of pharmacists which helps them to play an important role in rational use of drugs and improve the level of pharmaceutical care of our hospital.