民用飞机服务通告编制及管理分析

Analysis on Production and Management of Domestic Civil Aircraft Service Bulletin

服务通告作为民用飞机主制造商对已交付的产品发布改进、改装及检查要求的主要载体,是飞机自交付客户至退役的整个服役生命周期内进行持续改进并确保持续适航性的重要途径。同时,服务通告作为民用航空领域标准化程度最高、应用最为广泛的客户服务文件,因而提高编制质量及管理效能直接影响着飞机主制造商提供客户服务的能力与品质。从规章与工业实践的角度,分析国产民用飞机主制造商服务通告编制规范及管理体系,并借鉴行业领先者的经验提出优化建议。给提升服务通告编制质量及管理效能提供参考价值,为主制造商保证客户服务质量起到借鉴作用。

Service bulletin(SB),which is a document issued by the civil aircraft manufacturer for releasing improvement,modification and inspection requirements for delivered products,is an important method for continuous improvement of products and maintain aircraft continued airworthiness in the entire service life cycle.Moreover,SB is the most standardized and widely used customer service document in the civil aviation field,the quality and management efficiency of SB directly represent the capability and quality of customer service that the manufacturer provided.The domestic civil aircraft manufacturer's SB production and management system are analyzed from the regulatory and industry practice perspective,and the optimization proposal is put forward by using the industry leaders' experience.The analysis and proposal are of reference value for rising the SB quality of production and management.Meanwhile,it can be the reference for manufacturer to ensure the quality of customer service.