基于全面质量管理的高校图书馆阅读推广活动质量评价与控制研究

Research on Evaluation and Control of Quality of Reading Promotion in Academic Libraries on TQM

阅读推广活动作为高校图书馆的重要服务内容,必须对服务质量进行评价及控制,才能真正实现推广阅读的目的。在读者调查的基础上,基于全面质量管理,利用变异系数法构建出一套全面、科学、系统的高校阅读推广活动服务质量评价指标体系。

Reading promotion activities are important service in academic libraries.We must evaluate and control the service quality to realize the purpose of promotion reading indeed.Based on reader survey,this article sets up a total,scientific and systematic quality evaluation index system of reading promotion in academic libraries using CV methods on TQM.