ITIL一体化运维服务提升企业能力

ITIL Integrated Operations and Maintenance Service System of Enhancing Enterprise Capability

对于企业的IT运维服务,扁平化的管理和灵活的组织结构已成为一种发展趋势,引入ITIL的最大动力在于将IT技术与企业的IT运维业务紧密地结合起来,并持续不断的优化和改进,让企业的IT运维服务能力和效率得到最大提升。基于此,本文对当前企业的信息化管理现状进行了梳理,将ITIL的一体化IT运维服务模型的必要性进行了探讨,然后对其服务管理体系的步骤及要点进行了阐述,最后对企业ITIL一体化的构建进行了探究。

For IT operation and maintenance services of enterprises, flat management and flexible organizational structure have become a development trend. The biggest power of introducing ITIL is closely combining IT technology with enterprise business, continuous optimization and improvement, so that enterprise service ability and efficiency can be maximized. Based on this, this paper sorts out current situation of enterprise information management, discusses the necessity of the integrated IT operation and maintenance service model of ITIL. Then elaborates the steps and key points of its service management system. Finally, the construction of enterprise ITIL integrated system is explored.