基于重要因素推导模型的山东省城市社区护士激励现状分析

Analyzing The Status of Incentives on Community Nurses in Shandong Province Based on The Important Quadrant Model

目的:了解山东省城市社区护士激励需求现状及其激励满意情况,对两者进行综合分析,找出山东省城市社区护士激励存在的问题。方法:采用多阶段分层整群随机抽样的方法,对社区护士进行调查;运用ERG理论,从生存需求、关系需求、成长需求三个层面共16个指标入手分析社区护士激励需求和激励满意度;运用重要因素推导模型对社区护士激励需求与激励满意度进行综合分析。结果:社区护士激励需求排名前三位的是增加收入、提高福利待遇、提高社会地位,均数分别为4.42、4.29、4.10;社区护士激励满意度较高的3个因素为工作时间、休假天数和与同事的关系,均数分别为4.40、4.32、4.10;激励需求与满意度结合分析得出,收入、福利保障、护理风险责任、社区地位、培训机会、身份定位、职业声誉以及职业发展前景8个因素的需求与满意度间的差距较大。结论:山东省城市社区护士对激励因素总体满意程度与激励需求存在一定的差距;目前山东省城市社区护士激励现状不容乐观;因此,亟需对社区护士的激励措施进行改善。

Objective To understand the status and problems of of incentives on urban community nurses in Shandong Province. Methods The community nurses were chosen with multi-stage stratified cluster random sampling method,and their demand and satisfaction were surveyed with 16 indexes and the important quadrant model. Results The top three demands of community nurses were income,welfare and social status. The community nurses had higher satisfaction on working time,vacation days and relationship with colleagues. Combined analysis of incentive demand and satisfaction showed that there had greater gap between the demand and satisfaction in factors of income,welfare,nursing risk responsibility,community status,training opportunities,identity,professional reputation and career development. Conclusion There had a gap between the incentive demand and satisfaction of community nurses in Shandong Province,which needs to be further improved.