PDCA循环在改善乙肝肝硬化患者护理服务满意度中的应用

Application of PDCA cycle in care services satisfaction for hepatitis B cirrhosis patients

目的探讨PDCA循环在改善乙肝肝硬化患者护理服务满意度中的应用效果。方法采用随机对照设计,选取2016年5 ~9月该院感染性疾病科在院的乙肝肝硬化患者50例,分为研究组和对照组,各25例。对照组接受临床常规护理,研究组在常规护理基础上加用PDCA循环。用护理服务满意度调查表对两组患者进行问卷调查、记录,比较两组患者对护理服务的满意度,同时用MMSA-8用药依从性问卷观察患者依从性情况。结果研究组中患者护理服务总满意度和用药完全依从率高于对照组,差异均有统计学意义(均P<0.05)。结论应用PDCA循环可以改善乙肝肝硬化患者护理服务满意度,提高患者用药的依从性。

Objective To explore the application effects of plan-do-check-action (PDCA) circle in care services satisfaction for hepatitis B cirrhosis patients. Methods A randomized controlled design was used to select 50 patients with hepatitis B cirrhosis admitted to the infectious diseases department of the hospital from May to September 2016.The patients were divided into study group and control group with 25 cases each.The control group received clinical routine nursing, while the study group on the basis of routine nursing plus PDCA cycle.Nursing service satisfaction questionnaire was used to record the two groups of patients.The satisfaction of the two groups was compared.Meanwhile, MMSA-8 medication compliance questionnaire was used to observe patient compliance. Results Total satisfaction of care service and medication compliance rate of patients in study group were higher than those of the control group, and the differences were statistically significant (P<0.05). Conclusions The application of PDCA cycle can improve the nursing service satisfaction of patients with hepatitis B cirrhosis and improve their medication compliance.