医疗不良事件中医方道歉研究进展与启示

Medical apologies by hospitals in case of adverse events: progress and inspirations

道歉是医疗不良事件发生后最难进行的医患沟通主题,但道歉传递的责任和情感对患方和医方都具有重要意义。作者综述了国外医疗不良事件发生后的医方道歉的研究进展,阐述了道歉的意义、内涵、种类、方法、障碍及途径等,并提出在我国医疗背景下进行道歉的现实意义,以期为我国的医疗卫生事业管理者、实践者和教育者提供参考。

Medical apology is the most difficult part of doctor-patient communication in an adverse event, while it bears paramount importance for both the patients and hospital as it conveys responsibilities and emotional concerns.This article reviewed the progress of medical apology studies overseas, and described the significance, connotations, types, methods and obstacles.In the end, the authors mentioned the present importance in China, in order to provide references for health care managers, practitioners and educators in China.