组织支持、工作生活质量与新生代农民工城市融合——基于海底捞的案例研究

Organizational Support,Quality of Work Life,and New-generation Migrant Workers' Urban Integration——A Case Study of Haidilao

新生代农民工城市融合是我国新型城镇化建设面临的重大现实问题,也是学术界关注的热点。运用典型案例研究方法,从微观企业视角探讨了组织支持、工作生活质量与新生代农民工城市融合之间的关系,并基于此构建了一个新生代农民工城市融合的理论框架。基于海底捞的案例研究发现:(1)不同于老一辈农民工单一的经济诉求,新生代农民工在城市融合进程中更加注重工作生活质量的整体提升;(2)用工企业是帮助农民工实现城市融合的微观载体,企业提供的组织支持是新生代农民工提升工作生活质量的主要源泉;(3)新生代农民工工作生活质量的关键维度包括公平的酬劳、工作与家庭生活平衡、身份认同及归属感、职业成长机会。研究结论为新生代农民工城市融合提供了来自微观实现路径的经验证据,同时为组织支持理论和工作生活质量理论贡献了中国情景的新知识,也对缓解企业的农民工用工难题具有一定的实践价值。

Using case study m ethod, the paper explores the theoretical framework of new generation migrant workers' urban integration from the perspective of corporate governance and reveals enterprises’ important role in promoting the peasant workers* quality of work life for urban integration. Based on the case of H aidilao, the paper verifies the new generation migrant workers* key dimension of quality of work life. Our findings in clude:( 1 ) different from the older migrant workers for only economic dem ands, new-generation migrant workers pay more attention to the quality of work life;( 2 ) organizational support from enterprises by influencing the quality of work life to realize migrant workers* urban integration;( 3 ) the key dimensions of migrant w orkers’ QWL including fairness, balance between work and family life, identity and professional growth chance. These conclusions provide empirical evidence for the urban integration of the new generation of migrant workers from the micro-level path. It also contributes new knowledge of Chinese scenarios to organizational support theory and quality of work life theory. In addition, this research also has certain practical value for alleviating the difficulties of enterprise employment.