基于乘客满意度的公交车站立乘客面积研究

Standing Passenger Space on a Bus Based on Passenger Satisfaction

公交车内站立乘客面积是影响公共交通乘车阶段乘客满意度的关键指标.将使乘客感受由不满意转变为满意的公交车站立乘客面积的临界值定义为临界站立乘客面积.本文旨在提出临界站立乘客面积的建议值.首先,在呼和浩特市开展了客流调查及问卷调查;然后,基于调查所获数据,采用有序Logistic回归建立了乘客满意度与站立乘客面积的模型;最后,通过对所建模型的图形化分析,提出临界站立乘客面积(即保证乘客满意的最小站立乘客面积)的建议值为0.25 m2/人.本文研究成果为公共交通乘车阶段的乘客满意度评价、舒适性评价提供量化依据,为公交车额定载客量的核定提供新思路.

Standing passenger space is a key measure that influences passenger satisfaction during riding on the bus in public transit. Standing passenger space that makes passenger’s personal experience shift from unsatisfaction to satisfaction is defined as standing passenger space threshold. This paper aims to propose a suggestion value for standing passenger space threshold. Firstly, passenger flow survey and questionnaire survey were carried out in Hohhot. Then, based on the data collected from the surveys, the model of passenger satisfaction and standing passenger space was established using Ordinal Logistic Regression. Finally, through illustrating the proposed model, the suggestion value of standing passenger space threshold is identified as 0.25 m2/p, which is the minimum standing passenger space that can guarantee passenger satisfied. The results provide quantitative basis for evaluating passenger satisfaction and comfort in bus transit.