摘要
本文通过分析医患沟通的影响因素,提出提高有效沟通的技巧,以期达到有效沟通、和谐医患关系的目的,进一步减少医疗纠纷的发生率。
The influencing factors of doctor-patient communication are analyzed, and the effective communication skills are put forward to achieve the goal of eff ective communication and harmonious doctor-patient relationship, so as to further reduce the incidence of medical disputes.
作者
钱斌
周东
田玥
顾晓峰
钱共匋
葛焕青
Qian Bin;Zhou Dong;Tian Yue;Gu Xiaofeng;Qian Gongyao;Ge Huanqing(Wuxi People's Hospital,Wuxi 214023,China)
出处
《管理观察》
2019年第16期182-184,共3页
Management Observer
关键词
沟通技巧
医患纠纷
和谐发展
Communication skills
Doctor-patient disputes
Harmonious development