天然气用户满意度的重要性及措施创新

提高各行各业的满意度是行业中一项十分庞大的系统工程。由于使用天然气的用户越来越多,用户的满意度显得尤为重要,文章从什么是用户满意度着手,谈到提高天然气用户的满意度,必须从天然气用户的需求入手;天然气产品质量的好坏由生产企业、企业员工、用户三者的评价来定论。如何为天然气用户提供方便,怎样解决天然气用户的期望和需求;如何体现天然气用户的自我价值感,解决好这些问题才能提高天然气用户的满意度,提出改进措施。

It is a complex systematic project to improve the users' satisfaction in each area. With the increase of the number of natural gas users, the users' satisfaction is getting more and more important. This paper deals with several aspects: what the users' satisfaction is, and in order to improve gas users' satisfaction, the demand of the users has to be known;the quality of natural gas depends on the evaluation and feedback from the production company, the company's employees and natural gas users. The natural gas users' satisfaction can be improved when the following questions are properly resolved, such as how to provide convenience for gas users, how to meet the expectation and demand of gas users, and how to realize users' self-worth, and specific measures are put forward.