基于排队论的银行服务系统优化研究

Research on Bank Service System Based on Queuing Theory

银行存在排队问题,为解决这一问题,通过实地观测,获取某支行顾客排队数据。银行的服务过程视为随机系统,建立了基于排队论M/M/c/∞/∞/FCFS的银行服务系统模型,进而求解。通过对银行服务系统排队模型的实证研究,为银行合理优化服务系统提供决策参考。

There is a queuing problem in the bank. In order to solve this problem, the customer queuing data of a sub-branch are obtained through field observation. The bank’s service process is regarded as a stochastic system, and a model of bank service system based on queuing theory M/M/C/∞/∞/FCFS is established and then solved. Through the empirical study on the queuing model of the banking service system, it provides a reference for banks to optimize the service system reasonably.