深圳港船舶代理企业的引航业务质量评价体系研究

Study on the Quality Evaluation System of Pilotage Business of Shenzhen Port Shipping Agency

本文通过建立船舶代理公司业务质量评价体系对深圳船舶代理公司的业务质量进行测评研究,以期为我国相关引航站优化引航业务、进行科学决策提供量化参考。

This paper evaluates the service quality of Shenzhen Ship Agency by establishing the service quality evaluation system of ship agency company, in order to provide reference for optimizing the pilotage business and making scientific decision-making for relevant pilot stations in China.