无人超市——“第五次零售革命”舞台的主角

Self-service Supermarket: A Major Role on the Fifth Retail Revolution Scene

基于历史上四次零售革命的特征,结合消费者满意度研究,提出空间革命的概念。通过对零售业未来发展趋势与方式进行分析与预测,总结出以无人超市为主体的空间革命为第五次零售革命的基本特征,并对零售业的未来发展提出一些建议。

Based on the characteristic of four retail revolutions in history,combining with the research of customer satisfaction,this paper proposes the concept of space revolution. The paper analyses and forecast the future development trend of retail industry,summarizes that the basic characteristic is space revolution taking the self-service supermarket as the main part,and provides some suggestions on the future developing of retail industry.