ON PRACTICAL EXPLORATION AND DEVELOPMENT PATH OF ONLINE DISPUTE RESOLUTION SYSTEM

在线纠纷解决体系的实践探索与发展路径（英文）

With the continuous application and improvement of Internet technology, the global political, economic, cultural and social development has been affected to varying degrees and the difficulty of resolving social disputes in various countries is also increasing. Under the background of the Internet, the way of dispute resolution is transformed by science and technology, but this transformation is not simply to apply science and technology to the traditional mode of dispute resolution, but to reconstruct a new online dispute resolution system based on science and technology and the Internet thinking, which will be more convenient for parties to resolve disputes, better achieve fairness and justice and better meet the requirements of the new era. This will play a positive role in improving the level of social governance, reducing the occurrence of disputes, improving the efficiency of dispute resolution and reducing the cost of justice. Through the research on practice, legislation and related theoretical issues at home and abroad, it is found that China has not yet established an online dispute resolution system, its exploration of an online dispute resolution mechanism started late and there are still many problems at the legal and technical levels. It is necessary to absorb mature practical experience from other countries in the light of the current situation of the development of an online dispute resolution mechanism in China, improve relevant systems, continue to develop Internet technology and enhance the trust of an online dispute resolution mechanism, and build an online dispute resolution system in line with the international community. At the same time, in the process of discussing online dispute resolution system, considerations about the innovation and development path of online dispute resolution mechanism are also put forward.

随着互联网技术的不断应用和完善,全球政治、经济、文化及社会发展都受到了不同程度的影响,各国社会矛盾纠纷化解难度也日益加大。在互联网背景下,纠纷解决的方式因为科学技术而转型,但是这种转型并非只是简单地将科学技术运用到传统的纠纷解决模式中,而是以科技和互联网思维为基础,重新构建出一种新的在线纠纷解决体系,更加方便当事人解决纠纷、更好地实现公平正义以及更能适应新时代的要求。这对提升社会治理水平,减少矛盾纠纷的发生,提高化解纠纷的效率及降低司法成本等方面都具有积极作用。通过对国内外实践、立法及相关理论问题的研究发现,目前我国尚未建立在线纠纷解决体系,对在线纠纷解决机制的探索起步晚,在法律、技术层面仍然存在很多问题。需要结合我国在线纠纷解决机制的发展现状,吸取域外成熟的实践经验,完善相关制度,继续发展互联网技术和提高在线纠纷解决机制的信任度,构建与国际社会接轨的在线纠纷解决体系,同时在在线纠纷解决体系探讨的过程中提出对在线纠纷解决机制的创新以及发展路径的思考。