3Rohleder TR, Lewkonia P, Bischak DP, et al. Using simulation modeling to improve patient flow at an outpatient orthopedic clinic [J]. Health Care Manag Sci, 2011,14(2) : 135-145.
5Chand S, Moskowitz H, Norris JB, et al. Improving patient flow at an outpatient clinic: study of source of variability and improvement factors [J]. Health Care Manag Sci, 2009,12(3) :a25-a40.
6Basu A. A case study of systems analysis to improve service in a multidisciplinary outpatient clinic[J]. J Hosp Adm,2012,1(1): 15-20.